We would like to send to customers the shipping and delivery policy when customers buy products of trading services company LIMITED & Tung Lam as follows:
1. SCOPE OF APPLICATION
All customers buy products at the website system of Tung Lam or at the company: Dai Dong-hoan son-Tien Du industrial zone, BAC Ninh province needs direct delivery.
2. APPLICATION FORM
2.1. Free Shipping:
Free delivery within 20 Km from Dai Dong – Hoan son – Tien Du – Bac Ninh INDUSTRIAL Zone
2.2. Paid Delivery:
In addition to the free shipping case, the remaining cases will be charged by the shipping fee table of the 3rd carrier or by our fee table. This cost will be notified by US and confirmed to you before you proceed with payment and we proceed to shipment.
3. DELIVERY TIME
The delivery time will be 1-5 days depending on the shipping distance.
In some cases, you may be able to delivery delays due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicles failure on line of delivery, malfunction during the shipment process.
During the waiting period of the shipment, you have any questions about shipping information please contact our hotline to get help.
4. LIABILITY FOR CARRIAGE OF GOODS
-Our transportation services or that we appoint will be liable to the goods and the risks such as loss or damage to the goods during the shipment from us to you.
-You are responsible for checking goods when receiving goods. When detecting damaged goods, scratches, broken tanks, distortion, or wrong goods, confirm the status of goods with the delivery Officer and promptly notify the Customer Care Department at our hotline number.
-After you have signed up for the goods without noting or commenting on the goods. We are not responsible for requests for payment for damage, scratches, broken tanks, distorted, wrong goods,… From you later.
-If the transfer service is specified by you and your choice, you will be responsible for the goods and risks such as loss or damage to the goods during the shipment process from us to you. The customer will be responsible for the costs and losses involved.
5. OTHER CONDITIONS
-Free shipping policy does not apply to products purchased in the Gold hour promotion, price shock….. Or in a sales-bar shipment.
-The cost of the bridge, the village entrance fee or the apartment parking fee paid by customers.
-We only delivery to the correct recipient that you have registered when making a purchase. During the delivery process if there is an unclear change in the recipient, we have the right to refuse delivery and ask customers to receive goods at our venue.
-If the delivery address is unclear, in the doorway, or in dangerous places, mountainous areas of danger, transportation is difficult, we have the right to refuse carriage, delivery of goods directly.
-In cases of force majeure, due to natural disasters, floods, ferry failures…, we are not liable for damages incurred due to incorrect delivery time or non-carriage of goods to the venue as agreed with the customer.
-In case we have transported goods to the delivery location as agreed at the purchase, but for some reason the customer is required to return the goods, then the customer shall bear the cost of transportation according to the specified price of our regulations.
-For heavy and bulky products need to be transported to the floor without elevator suggests customers assist in the delivery.
-During special days or festive days due to restricted public traffic policy (prohibiting the road for some vehicles…) Delivery time will likely change, we will call the customer to uniting the delivery time.